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UAB Flokati started the project “Implementation of Customer Self -Service Decision Development in UAB Flokati project no. 13.1.1-LVPA-K-860-01-1194. Promotion and preparation for the implementation of this project from the European Union European Regional Development Fund in accordance with the Priority and Preparation of the Covemian Pandemic Crisis for the Covid-19 of the European Union Funds Investment Program 2014-2020 for environmental, digital and sustainable economic revitalization.
13.1.1-LVPA-K-860 “E. Commercial model Covid-19 ‘was awarded up to EUR 47,024.05 to the European Union support.
UAB Flokati produces natural wool textiles (bedding (wool blankets and pillows), clothes for children and adults, homemade footwear (woolen slippers), rehabilitation bands, woolen rugs, others), most of which sell most of which are sold in their own retail stores in Vilnius, Kaunas, Kaunas , In Klaipėda, Panevezys. In order to increase sales, the decision to create and install a new email was made. a commercial platform consisting of 2 parts: 1) Commercial shop for retail customers (B2C); and 2) the self -service solution of wholesale customers (B2B).
Updated email The commercial store will be more safer and reliable for retail customers, allowing the manager’s administrative work to be replaced by automated decisions. Retail customers (usually natural persons) without the intervention of the manager will be able to select the desired products, receive information about the balance of the products in stock, order them, and manage their own order themselves. A self -service solution for wholesale customers (B2B) will enable wholesale customers without manager’s intervention to choose the wool products they want, to receive price calculation (offer), to place an order, to receive confirmation, see when orders are planned and ordering.
The implementation of the customer self -service solutions in the company will allow the company to optimize the sales processes of natural wool textile products, enable the increase in customer orders and increase sales accordingly. These changes will increase the competitiveness and profitability of UAB Flokati, and positively influence the further development of the company.
More information: www.esinvesticijos.lt