Terms and Conditions

1. General provisions

1.1. The rules of purchase by concluding remote purchase/sale contracts (hereinafter referred to as “Purchase Rules”) and their annexes (Rules of Use, rules for returning goods), which form an integral part of the Rules, determine the conditions and procedure for ordering, purchasing, and returning UAB FLOKATI goods, as well as provide information , which must be submitted to the Buyer in accordance with the legal acts of the Republic of Lithuania.

2. Seller

2.1. UAB FLOKATI, private legal entity, whose legal form is a closed joint stock company, Company code: 302489952, VAT taxpayer code: LT100005319111, registered office at: Trešnių st. 5, LT-54307 Giraitė km., Kaunas district. Republic of Lithuania, data is collected and stored in the Register of Legal Entities, free phone number +37063311550 (hereinafter – “Seller”).

3. Ordering goods

3.1. When purchasing online, after creating a shopping cart and marking “I agree” and clicking the “Next” button, the buyer confirms that he has read the General and Data Usage Rules, agrees with them and undertakes to comply with them. In the order box, by clicking the “order” button, the buyer confirms that he is purchasing the goods and agrees to the total price of the goods, which includes all taxes, additional fees and / or other costs (for example, delivery and other costs, if any) , i.e. a remote purchase-sale agreement (hereinafter referred to as the “Agreement”) between the Seller and the Buyer is concluded and becomes effective. If, when buying online, the Buyer does not agree with any part of these Rules, the total price or its part, any additional fees and / or additional costs, in this case the Buyer must not place an order, not purchase the product and not conclude a remote contract with the Seller.

3.2. The data provided during the order are stored in the Seller’s database

3.3. In the shipment, the Seller provides the Buyer with a VAT invoice together with the ordered product(s) or sends an electronic version of the VAT invoice to the e-mail address specified by the Buyer (Confirmation of the concluded contract, the product return document can also be sent by e-mail).

4. Buyer’s rights and obligations

4.1. The buyer must provide the correct identifying information to the seller during the order.

4.2. By agreeing to these Rules, the Buyer confirms that he is:

4.2.1. able-bodied adult, i.e. i.e. 18 (eighteen) and over natural person;


4.2.2. a minor capable person who is at least 16 (sixteen) years old and has the consent of parents or guardians;

4.2.3. a legal entity properly represented by an authorized legal entity representative who has the right to enter into transactions on behalf of the legal entity.

4.3. By agreeing to these Rules, the Buyer also confirms that the Buyer does not violate the rights and legitimate interests of third parties when concluding a distance contract. The Seller shall have no legal liability if this confirmation by the Buyer is wholly or partially untrue or misleading in any respect.

4.4. A person who does not meet the criteria provided for in Clauses 4.2 and 4.3 of the Rules must not place an order, not purchase the product and not conclude a Contract with the Seller, otherwise, all the risk of negative consequences and legal responsibility related to this rests with such a person.

4.5. The name of the product and the main features and maintenance are indicated on the product label or instructions for use and/or in the Seller’s online store where the product is purchased.

5. Rights and obligations of the seller

5.1. The Seller undertakes to deliver the ordered goods to the Buyer within the time limit specified in the order confirmation.

5.2. The Seller undertakes to ensure the confidentiality of the Buyer’s information entrusted to him and not to transfer it to third parties without the Buyer’s consent, except for the cases provided for in the legal acts and Rules of the Republic of Lithuania.

5.3. In the case of a money guarantee return, when the product is of poor quality and there are no violations of the rules for returning goods, the Seller undertakes to accept the returned goods and return the money, or replace the product with an analogous or other product.

5.4. The seller has the right to assess the condition of the returned goods in accordance with the Return of Goods rules established by UAB FLOKATI. If the product does not meet the requirements of these Product Return Rules, the product is not accepted from the Buyer and is returned to the Buyer. Regarding the method of handing over the goods to the Buyer, the company’s specialist must check the quality of the delivered product within 9 working days and contact the Buyer through the contacts specified by him. Shipping costs for goods that were not returned in accordance with the Goods Return Rules are paid by the Buyer.

6. Prices of goods

The price of the goods cannot change after the order has been confirmed by the Seller, except in cases where the price of the goods has changed due to a technical error in the information systems, the correction of obvious (inadvertent) errors or other objective and essential reasons beyond the control of the Seller (in the presence of evidence supporting these reasons). If in this case the Buyer does not agree to purchase the product at a new price, the Buyer may cancel the order by informing the Seller about this within 2 (two) working days. Upon cancellation of the order in accordance with the procedure provided for in this clause, all amounts paid by the Buyer are returned to his bank account.

7. Payment

7.1. Buyer e-mail You can choose the following payment methods in the store, which are safe:

7.1.1. pay in advance through the selected online bank or other specified payment option: Paysera or other payment methods specified in e-mail. in the store www.flokati-wool.com;

8. Delivery

8.1. The price of delivery of the goods depends on the weight of the goods, when there is an order to the manufacturers, after the transport costs have been agreed, a separate VAT invoice for the transport is issued.

9. Delivery terms

9.1 The Seller always agrees in advance with the Buyer on delivery conditions, price and delivery time.

10. Warranties for goods, return and exchange of goods

10.1. The legal product warranty is 24 months by law.

11. Return of the goods

11.1. The order of the Minister of Economy of the Republic of Lithuania of 15 March 2012 “Regarding Approval of the Rules of Return and Replacement of the Items” shall be applicable to the return of the goods.

11.2. When the item of poor quality is returned, FLOKATI undertakes to accept and replace it by the analogous item. If FLOKATI does not have an analogous item, the money you have paid for the item shall be refunded. The refund shall be made to the Customer in 30 work days at the most from the day when the goods returned by the Customer are delivered to FLOKATI warehouse. The Customer is not entitled to return the goods, which cannot be returned according to the legal acts of the Republic of Lithuania. The Customer has to contact the Seller before returning the items.

11.3. The returned item must be in complete set. The clothes and shoes cannot be damaged or worn. You shall be responsible for the complete set of the item. If the set is not complete, the returned item shall not be accepted.

11.4. FLOKATI desires to have the goods returned in the same package as they were delivered. The package cannot be damaged. It has to be clean and properly prepared.

11.5. You cannot withdraw from the sale-purchase contract if:

11.5.1. You have damaged the item or changed its appearance substantially; the changes of package’s appearance necessary to inspect the received item shall not be regarded as essential changes of the item’s appearance.

11.5.2. Goods that are produced privately are non-returnable.

11.5.3. All claims for goods lost, stolen or damaged in transit must be made against the transportation company.

12. Complaint handling procedure

12.1. All complaints can be submitted to UAB FLOKATI by e-mail info@flokati.lt or by free phone at 8-633-11550 or in writing to UAB FLOKATI, Mituvos str. 5, LT-50130 Kaunas.

12.2. The seller has the right to consider complaints within 60 (sixty) days from the date of their receipt, unless the legal acts ofthe Republic of Lithuania set other deadlines. In case of complicated cases, this deadline can be extended by an additional 15 (fifteen) days. Answers to complaints are provided to Buyers by e-mail, telephone, or sent to the address specified by the Buyer

13. Contract cancellation rules and procedures

13.1. The Buyer has the right to withdraw from the Agreement concluded with the Seller without stating a reason and incurring costs other than those specified in Article 6.22811 of the Civil Code of the Republic of Lithuania (in this case, rejects the order placed, the shipment of which has not yet been produced or started to be produced). In order to exercise the right to withdraw from the Agreement, the Buyer must notify the Seller of his decision to withdraw from the Agreement by submitting an unambiguous statement (in writing to the address specified in the Agreement or to the e-mail address info@flokati.lt, or by phone at 8-633-11550). The buyer can use the form of refusal established by the legislation of the Republic of Lithuania, but this is not mandatory. In order to comply with the withdrawal period, it is sufficient for the Buyer to send a notice that it exercises its right to withdraw from the Contract before the expiry of the withdrawal period.